. Schedule your treatment in advance.
. We recommend arriving 15 minutes before the scheduled time so that you can enjoy the other areas the spa offers.
. Late arrivals may interfere with the duration and quality of your treatment. For delays exceeding 20 minutes, the treatment will be canceled, and a 50% fee of the treatment value will be charged.
. If you need to cancel or reschedule your massage, please inform the Spa with at least 5 hours’ notice. The new date and time will depend on the Spa’s availability and the duration of the purchased service. Please note that we always strive to serve you in the best possible way.
. If CANCELLATION DOES NOT OCCUR IN TIME, the service will be considered as rendered, considering that the professional was made available exclusively for your therapy.
. For cancellations or no-shows, a 50% fee of the treatment value will be charged.
. We kindly request that cell phones remain off or in silent mode to ensure your moment of tranquility.